Mark is the CEO of Forum Business Research in the Netherlands and co-founder of the Indian subsidiary. He has a passion for customer centricity as he strongly believes that it leads to sustainable business success. Mark has a huge experience in customer centricity cases in Europe, especially in financial services, public transport and energy. Prior to Forum Business Research he worked for Exxon Mobile, where he held a position as marketing director. Mark has an engineering degree from Eindhoven University of Technology and attended several marketing programs at Harvard Business School.
Rajagopal (1971) is a technology entrepreneur excited about development of new products and technologies. Rajagopal is the Managing Director of winnou.com, the technology partner for Forum Business Research. Prior to starting winnou.com in 2006,Rajagopal was an Associate Director at Sierra Atlantic (now Hitachi Consulting) and a Project Manager at Cell Exchange (now Cambridge Technology Enterprises). Rajagopal worked earlier at Oracle Corporation and Keane Inc in USA. He has a MBA degree in International Business from Rotterdam School of Management, The Netherlands and a Masters Degree in Engineering from University of Toledo, OH, USA
Franklin (1975) has been active in the Market Research industry for over 15 years. Worked with many systems throughout the years for conducting surveys and collecting feedback. Used this experience to develop complete customer feedback loop systems. User friendliness has always been a keyword for these developments. Getting acquainted with the Indian people and culture since 2009 led to entering the Indian market in 2011. Currently active as an implementation consultant for a Dutch company that is active in the care-industry and other industries, focus is on registrations like incidents and complaints but also audits.
He brings with him decades of experiences as an entrepreneur, CEO of large organizations, international expertise in strategic planning, mergers and acquisitions. He is a member of the board on a number of domestic and international organizations. Currently he is on the board of Ranbaxy-Signature, LLC, NY, USA, Member of executive board of life Enhancing Technologies, LLC, NY, USA, Managing Director of American Generics India Ltd., India, Chairman, Lipicard Technologies Ltd, India and takes care of Corporate Strategy and Long-Term strategic issues as Director - Strategy, BARSYL. He is also a visiting professor of Osmania University - MBA Technology Management program. He is M. Tech in industrial Engineering and Operations Research from IIT, Kharagpur with BE in Mechanical Engineering (Honours Course) from AC college of Engineering & Technology, Tamilnadu.